Refund policy

## Right of Withdrawal

Under European consumer law (Directive 2011/83/EU), you have the right to cancel your purchase within 14 days of receiving it, without providing a reason. Send your cancellation notice to info@boekendraak.nl before the withdrawal period expires.

## Exceptions

The right of withdrawal does not apply to:

- Sealed goods that have been opened after delivery, such as sealed collector’s editions
- Custom-made or personalized orders

Used books are generally not covered by these exceptions—customers retain their full right of withdrawal.

## Return Conditions

To qualify for a return, the item must:

- Be sent back within 14 days after you notify us of your cancellation
- Be in the same condition as when received, with no additional damage, writing, or missing pages
- Include proof of purchase

## Return Shipping Costs

Return shipping costs are the customer’s responsibility unless the item was delivered incorrectly or was defective. We recommend using a trackable shipping method—we are not liable for lost returns.

## Refunds

After receiving and inspecting the return, we will process your refund within 14 days using the same payment method used for the original purchase. We reserve the right to charge for any reduction in value if the item has been used beyond what is necessary to assess its condition.

## Defective or Incorrect Items

Did you receive a damaged, defective, or incorrect item? Please contact us within 48 hours of delivery at info@boekendraak.nl and include photos. We will offer store credit or a full refund at no additional cost to you.

## Contact

De Boekendraak  
Bronkhorstweg 50  
5363 TZ Velp  
The Netherlands  

info@boekendraak.nl  
Chamber of Commerce: 99993252