Shipping policy

## Shipping Times

Orders are processed on business days. We aim to ship orders within 1–3 business days. During busy periods or holidays, processing times may be slightly longer.

## Shipping Costs

The Netherlands: €3.50 per order.  
Belgium: €7.50  
Other EU countries: €10 per order.

Exact shipping costs are shown at checkout.

## Delivery Times

The Netherlands: 1–3 business days after shipment.  
Belgium and Germany: 2–5 business days after shipment.  
Other EU countries: 3–7 business days after shipment.

Delivery times are estimates and may vary due to circumstances with the carrier.

## Shipping Methods

We ship mailbox-sized packages via PostNL, while larger packages may be shipped via DHL. Shipping is handled through MyParcel. After your order has been shipped, you will receive a confirmation email with a tracking code that you can use to track your package.

## Used Books

Our books are used and are carefully inspected before shipment. The condition of each book is described on the product page for each available option. We package our books securely to prevent damage during transit.

## Pickup

Pickup is available at a location or event where we are participating. Please contact us to arrange an appointment. We must make arrangements at least 24 hours in advance so that we can bring your order with us. Pickup is free of charge.

## Damaged or Missing Packages

Did your package arrive damaged? Please contact us within 48 hours of delivery at info@boekendraak.nl and include photos of the damage. We will work with you to find a suitable solution.

Is your package missing? Contact us at info@boekendraak.nl, and we will open an investigation with the carrier.

## Contact

Do you have questions about your order? Send an email to info@boekendraak.nl or use the contact form on our website.

## Disclaimer

We are a hobby business. From time to time, we take a short break. During these breaks, packages will not be shipped and processing times may increase to a maximum of three weeks. This will be clearly indicated on the website.