Terms of service
**Terms and Conditions – De Boekendraak**
**Version: April 2026**
**Article 1 – Identity of the Business**
De Boekendraak
Website: www.boekendraak.nl
Email: info@boekendraak.nl
Chamber of Commerce registration number: 99993252
VAT number: NL005423535B16
**Article 2 – Applicability**
These Terms and Conditions apply to every offer made by De Boekendraak and to every distance contract concluded between the business and the consumer.
**Article 3 – The Offer**
All products are secondhand unless stated otherwise. The condition of each book is described on the product page, for example: broken binding, bent corners, or folded corners. These characteristics may vary depending on the available option selected for the book.
De Boekendraak reserves the right to modify and adjust the offer.
The images show the actual book; the actual condition of a secondhand book may differ from the photograph because it is difficult to make every detail clearly visible in an image. For a new book, the photograph shows one of the books available and not the specific book purchased.
**Article 4 – The Contract**
The contract is concluded when the consumer accepts the offer and meets the stated conditions. De Boekendraak confirms receipt of the order by email.
**Article 5 – Right of Withdrawal**
The consumer has the right to cancel the contract within 14 days without giving a reason.
The withdrawal period begins on the day after the consumer receives the product.
Return shipping costs are paid by the consumer unless otherwise agreed.
Books that have clearly been used after receipt may have decreased in value; the consumer is liable for this decrease in value.
**Article 6 – Price**
All prices are stated in euros. Under the special VAT margin scheme, no VAT is charged on secondhand books; VAT is charged on new books.
Shipping costs are listed separately before the order is completed.
De Boekendraak reserves the right to change prices, but the price applicable at the time the order is placed is binding.
**Article 7 – Delivery**
The estimated delivery time is stated on the product page or during checkout.
Delivery is made to the address provided by the consumer.
At events and pop-up shops, local pickup may be available; this will be communicated in advance.
De Boekendraak is not liable for delays caused by third parties, such as PostNL or DHL.
**Article 8 – Payment**
Payment must be made using the payment methods offered in the online store. If payment is not made on time, the consumer is automatically considered to be in default.
**Article 9 – Complaints**
Complaints concerning the performance of the contract must be submitted to De Boekendraak within a reasonable period and must be described fully and clearly. Complaints may be submitted by email to info@boekendraak.nl.
Complaints will be answered within 14 days.
In the event of a dispute, the consumer may contact the Online Dispute Resolution platform: ec.europa.eu/consumers/odr
**Article 10 – Governing Law**
All contracts are governed by Dutch law. Disputes will be submitted to the competent court in the district where De Boekendraak is established.